French Speaking Customer Service Advisor
| Job Type | Permanent |
| Location | High Blantyre |
| Area | Hamilton, Scotland |
| Sector | Clerical - Customer Service |
| Salary | £27000 per annum |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | EP-350 |
| Job Views | 11 |
- Description
- Job Title: French Speaking Customer Service Advisor
Location: Blantyre (Part time Hybrid working optional after the initial training)
Hours: Monday to Friday, 8am – 4.15pm
Pay Rate: £27,000 Per Annum
Contract Type Permanent Job
Key Responsibilities- Handle enquiries via a range of channels including inbound calls, emails, live chat & web, taking ownership of customer enquiries from start to finish, ensuring that every customer is left with a 5-Star experience.
- Communicate with customers about their orders, including any delays in delivery, late delivery time frame, return of goods and/or faulty products etc.
- Process orders/ quotes via telephone, email, web, live chat & online portals, and respond within same working day.
- Handle any product & technical enquiries via telephone, email & live chat, demonstrating the ability to question to understand the customers’ needs to make product recommendations.
- Follow up of payments and reminders.
- Liaise with technical dept to ensure the customer needs are met.
- Liaise with and provide internal support to external sales team and other departments with the company.
- Maintain thorough and accurate customer account records.
Requirements- Must be fluent in French and English (written & verbal) to business level.
- Proficiency in additional European languages—especially German or Italian—would be a strong advantage.
- To be commercially aware and enjoy building rapport with customers.
- Provide an exceptionally high level of customer service.
- Excellent communication, organisational & teamworking skills, willing to do what is expected with a positive attitude.
- Can demonstrate the ability to prioritise, multitask whilst retaining attention to detail and accuracy.
- To be a fast learner, computer literate & proficient in written communication.
- Must be cooperative, agreeable, and sympathetic listener who gets along with others and enjoys being helpful to them.
This is a permanent position.
Benefits- Competitive basic salary of £27,000.
- Part time Hybrid working optional after the initial training.
- Healthcare Plan - eligible to join after end of probation period of 3 months.
- 25 days holidays plus statutory holidays.
- After a qualifying period of 12 months, you will be eligible to participate in the Company’s Ex Gratia Profit Share Scheme.
Exchange People are a family-run Employment Business, proudly providing people in North-West England and Central Scotland with careers since 1997.
So why work for Exchange People?
Wages paid weekly
Dedicated in-house payroll team to ensure accurate payroll
28 days holiday pay, accrued pro-rata
Pension contributions, for eligible workers
Out-of-hours contact service
Team of expert consultants who’ll look after you, before, during and after your placement
Not for you? Check exchangepeople.co.uk to view the many other jobs we have available now.
