Airfreight Customer Service Specialist
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| Job Type | Permanent |
| Location | Hillington |
| Area | Paisley, Scotland |
| Sector | Clerical - Customer ServiceClerical - AdministrationClerical - Data Entry |
| Salary | £26000 - £28000 per annum |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | ET-8 |
| Job Views | 11 |
- Description
- Customer Service Specialist – Airfreight
Location: Hillington, Glasgow
Working Days/Hours: Monday to Friday, 9:00 AM to 5:30 PM
Salary: £26k-28k depending on experience.
Responsibilities:
- Monitor and promptly respond to queries from generic email boxes, ensuring timely communication with customers and service providers.
- Arrange collections with vendors and prepare/manage shipping documentation using Tango, including MAWB and HAWB.
- Ensure all export entries are in full compliance with UK HMRC regulations.
- Oversee flight postings, job file invoicing, and cost control measures.
- Investigate and resolve customer and supplier queries and complaints efficiently.
- Assist sales and customer service management during customer visits as needed.
Skills Required:
- Industry Experience: Looking for 3-5 years experience within the airfreight or logistics industry is required.
- Customer Service Skills: Strong customer service skills are essential, with a focus on service excellence.
- Communication: Effective written and verbal communication skills.
- Organisational Skills: Excellent organisational abilities with the capacity to prioritize and manage high workloads, especially under challenging circumstances and tight deadlines.
- Commitment: A passion for service excellence and a commitment to delivering the best results for our customers.
Benefits:
- Training & Development: Full training and continuous professional development to ensure compliance with regulatory requirements.
- Pension Scheme: Benefit from a pension scheme with up to 6% matched employer contributions.
- Holidays: 20 days of holiday (increasing by 1 day per year up to a maximum of 25 days), plus a day off for your birthday.
- Career Growth: Explore various career paths and take advantage of development opportunities within their organisation.
Exchange People are a family-run Employment Business, proudly providing people in North-West England and Central Scotland with careers since 1997.
So why work for Exchange People?- Wages paid weekly
- Dedicated in-house payroll team to ensure accurate payroll
- 28 days holiday pay, accrued pro-rata
- Pension contributions, for eligible workers
- Out-of-hours contact service
- Team of expert consultants who’ll look after you, before, during and after your placement
Not for you? Check exchangepeople.co.uk to view the many other engineering, manufacturing, and assembly jobs we have available now.
Click to apply now or call 0141 222 2550 for more details!
